Refund Policy
We are not accepting any returns.
If any case for damage, request you to send unboxing video to our official whatsapp, post which required actions will be taken care.
Customer Support
Office Hours:
Monday to Saturday
10:00 AM to 7:00 PM
Sunday: Closed
Customer Care Contacts:
📞 WhatsApp: +91 95979 82859
📧 Email: support@policouple.com
Note:
- Queries received outside working hours will be addressed on the next working day.
- WhatsApp is the fastest way to reach us for urgent queries.
Return Policy
Eligibility for Returns:
- Returns are accepted only for items that are damaged, defective, or wrongly delivered.
- Exchange requests must be submitted within 3 days of delivery.
Conditions for Exchange:
- Items must be unused, unwashed, and returned in their original condition with tags intact.
- An unpacking video is mandatory for exchange requests related to damages, defects, or missing items. The video must be continuous, with no edits or cuts.
Non-Returnable Items:
- Products that have been used or washed.
- Items returned without an unpacking video as proof for damaged or missing claims.
Reverse Pickup
- We will arrange a reverse pickup. The customer must hand over the parcel on the scheduled date.
- Failing to return the parcel on the mentioned date will require the customer to manually return the item at their own cost.
Refund Policy Details
No Refunds Provided:
- We do not offer cash refunds, bank refunds, or refunds in any other form for any product.
- Only an exchange will be provided if the conditions of the Exchange Policy are met.
Important Notes
Items returned must pass a quality check, including:
- Product being in unused and unwashed condition.
- Tags being intact and no odors present.
The Exchange process may take 7–10 business days from the date of return approval.
For any further clarifications, feel free to reach us at support@policouple.com or WhatsApp us at +91 95979 82859.